FAQ

Frequently asked questions

Common questions about window cleaning, gutter cleaning, Christmas lights, and house washing in Durham Region — Oshawa, Whitby, Ajax, Courtice, and Bowmanville.

General & Booking

What areas does Lume Windows serve?
Lume Windows serves homeowners across Durham Region, Ontario — including Oshawa, Whitby, Ajax, Courtice, and Bowmanville. All technicians are local to the region.
How do I get a quote?
Call or text (289) 367-8101, or submit the online form at lumewindows.ca/get-a-quote. We respond within one business day with transparent pricing and available dates.
How quickly can I get scheduled?
Most Durham Region homes are scheduled within 3–5 business days. During peak seasons — spring window cleaning in April and fall gutter cleaning in October — we recommend booking 1–2 weeks in advance.
Do I need to be home during the service?
For exterior-only services such as gutter cleaning or exterior window cleaning, you do not need to be present. For interior window cleaning, someone must be home to grant access. We always confirm arrival with a text before we come.
Is Lume Windows licensed and insured?
Yes. Lume Windows is licensed, insured, and WSIB-compliant. All crews are professionally trained for ladder work, roofline access, and seasonal service installations.

Window Cleaning

How much does window cleaning cost in Durham Region?
Window cleaning for a standard two-storey Durham Region home typically ranges from $150 to $350 depending on the number of windows, storeys, and whether interior cleaning is included. Request a free quote for exact pricing specific to your home.
How often should I have my windows cleaned?
Twice a year — spring and fall — is standard for most Durham Region homes. Homes near construction sites, busy roads like Taunton Road or Dundas Street, or the Lake Ontario waterfront may benefit from a third mid-summer clean.
Do you clean interior and exterior windows?
Yes. We offer full interior and exterior cleaning, exterior-only cleaning, and add-on services including screen removal and cleaning, track detailing, and sill wiping. Every clean ends with a final walk-through inspection.
Can you clean second and third-storey windows?
Yes. Our technicians are trained and equipped for multi-storey ladder access. We use professional-grade extension ladders with rubber feet and follow WSIB safety protocols at all heights.

Gutter Cleaning

How much does gutter cleaning cost in Durham Region?
Gutter cleaning for a standard two-storey Durham Region home typically runs $150–$250. Price depends on home size, roof complexity, and debris volume. Request a free quote for exact pricing.
How often should gutters be cleaned in Durham Region?
At minimum twice per year — late spring (April to May) to clear winter debris before heavy rain season, and late fall (October to November) after peak leaf drop before freeze-up. Homes with heavy tree canopy may need a mid-summer clean as well.
What does your gutter cleaning service include?
Every gutter clean includes hand removal of all leaves, pine needles, and roof grit; downspout flushing to confirm clear flow; bagging and hauling away all material; and a roofline photo report sent to you after the job.
How do I know if my gutters need cleaning?
Key signs include water spilling over the gutter edge during rain, plants or moss growing from the trough, sagging gutters, staining on siding below the gutter line, or visible debris from the ground. If it has been more than 6 months since your last clean, book one.

Seasonal Services

When should I book Christmas light installation in Durham Region?
Book in September for a November installation. Durham Region installers fill up by mid-October. Installations on frozen ground and icy rooflines are unsafe, so professional crews stop booking new installs once temperatures drop consistently below zero.
Do you supply the Christmas lights or do I need to buy them?
We supply commercial-grade LED strands cut to fit your home exactly — custom lengths, professional clips, and outdoor-rated timers are all included. Takedown in January is also included in the service.
What if some Christmas lights stop working mid-season?
In-season maintenance is included. If a section goes out, call us and we will return to repair or replace it at no additional charge. This is one of the key advantages of professional installation over DIY.
What is soft-wash house washing and is it safe for my siding?
Soft washing uses low pressure combined with a biodegradable cleaning solution to remove dirt, algae, mildew, and organic growth. It is safe for all common siding types including vinyl, brick veneer, stucco, and composite board. We pre-rinse landscaping before applying any solution.

Service Area & Availability

Where can I find window cleaning near me in Durham Region?
Lume Windows provides window cleaning near you across Durham Region — including Oshawa, Whitby, Ajax, Courtice, and Bowmanville. Call (289) 367-8101 or request a quote online to confirm availability in your neighbourhood.
Who does gutter cleaning near me in Oshawa or Whitby?
Lume Windows offers gutter cleaning in Oshawa, Whitby, and across Durham Region. We run regular routes through all five cities and can typically schedule within 3–5 business days.
Do you offer Christmas light installation near me in Durham Region?
Yes. Lume Windows installs Christmas lights in Oshawa, Whitby, Ajax, Courtice, and Bowmanville. Book in September — slots fill up by mid-October for November installations.
What neighbourhoods do you serve in Oshawa?
We serve all Oshawa neighbourhoods including Lakeview, Northglen, Kedron, McLaughlin, Pinecrest, Samac, and the downtown core. If you are in Oshawa, we can reach you.

Pricing & Guarantees

Is there a deposit required to book?
Most residential jobs do not require a deposit. Payment is collected after the service is complete and you are satisfied with the results.
Do you offer bundled pricing for multiple services?
Yes. Window cleaning can be bundled with gutter cleaning, house washing, or seasonal installs for a discount on the combined price. Let us know at quote time if you would like a bundled package.
What is your satisfaction guarantee?
We stand behind our Streak-Free Guarantee. If you are not satisfied with the results, contact us within 24 hours and we will return to make it right at no additional charge. We also guarantee on-time arrivals with a 2-hour window and a call when we are on our way.

Still have a question?

Call or text us at (289) 367-8101 or submit a quote request and we will get back to you within one business day.

Get a free quote